Optimizing Interview Scheduling Process to Increase TA Coordinator Productivity

Implemented a structured scheduling and tracking system to enhance Talent Acquisition Coordinator productivity, reducing manual scheduling time by 30% and minimizing errors across multiple time zones, resulting in a smoother candidate experience and improved hiring process efficiency.

Talent Acquisition
Change Management
HR Project Management
Process Improvement

Company

CSL

My Role

Talent Acquisition Coordinator

Year

2019

1. Background & Context

When I joined the company as a Talent Acquisition Coordinator Temp, the Talent Acquisition (TA) team relied on an outdated Applicant Tracking System (ATS) with limited scheduling functionality, causing inefficiencies in coordinating interviews.

A new ATS implementation was planned but had been delayed, leaving the team without a structured process for managing high interview volumes. Meanwhile, I was responsible for scheduling interviews for dozens of candidates across multiple time zones, including the Eastern Hemisphere, while also tracking their progress through various hiring stages.

Scheduling job interviews across multiple time zones is challenging

2. Objectives

  • Increase scheduling efficiency to handle high interview volume without delays.
  • Enhance TA Coordinator productivity by reducing time spent on manual scheduling.
  • Ensure smooth candidate tracking from resume screening to background check.
  • Minimize scheduling conflicts and information overload for better workload management.

3. Scope & Stakeholders

Scope
  • Optimize the scheduling process within existing tools.
  • Improve candidate tracking to ensure smooth coordination.
  • Reduce administrative burden while maintaining accuracy.

Stakeholders

  • Talent Acquisition (TA) Team
  • Hiring Managers
  • Recruiters
  • Candidates.
Before: Sticky Notes. After: Excel

4. Approach & Methodology

  • Assessed inefficiencies in the existing ATS scheduling process.
  • Identified bottlenecks caused by manual tracking and time zone complexities.
  • Designed a centralized candidate tracking spreadsheet in Excel to:
    • Systematize active candidate data across all hiring stages.
    • Track interview statuses, time zones, and next steps.
    • Keep an archive of all candidates.
  • Established clear workflows for moving candidates through the process.
  • Continuously updated the system until the new ATS was implemented.

5. Results & Impact

  1. TA Coordinator productivity increased by 30%, reducing time spent on manual scheduling.
  2. Significant reduction in scheduling errors and conflicts across multiple time zones.
  3. Improved candidate experience with faster scheduling and smoother coordination.
  4. Streamlined communication between recruiters, hiring managers, and candidates.
30%

TA Coordinator productivity increased

Reducing time spent on manual scheduling.

Recommendation

"In all my years of work, regardless of the field or position, Tatiana is by far and away the best mentor and trainer I have ever had. Tatiana and I are both in the HR Department, and though she's not my direct manager, she has been responsible for training me in my current role as the newly hired TA Coordinator. Tatiana is an outstanding leader and manager, and is the most capable and well-prepared professional I have ever had the pleasure to work with.

She excels at giving the most detailed yet easy-to-understand notes, guidance, explanations, and breakdowns for various protocols, tasks, and practices.
She has made the process of transitioning into a new company and a new role completely seamless, smooth, and stress-free. Tatiana is also the epitome of a team player, a trait that is crucial to departmental and organizational success.

She goes out of her way to offer assistance, be available for any questions, and to provide support even from just a human point of view. If you're ever looking for someone to lead, inspire, guide, and bring together a team of people, she is your girl. I am very fortunate to have her as my colleague and teammate. If you have any questions about my experience of working with Tatiana, please don't hesitate to reach out. She's a gem."

Dina Rogoziansky
HR Generalist at CSL Vifor